Supplier Agreement

This Supplier Agreement (“Agreement”) is between DOJOTAP (“DOJOTAP”, “Platform”, “we”, “us”, or “our”) and the gym, academy, instructor, coach, or other training provider accepting this Agreement (“Supplier”, “you”, or “your”). By creating a Supplier account, posting or submitting a listing, connecting a payout account, accepting a booking, or otherwise making services available through the Platform, you agree to this Agreement.

This Agreement applies in addition to the DOJOTAP Terms and Conditions, Privacy Policy, Cookie Policy, and any other policies or supplemental terms made available by DOJOTAP from time to time. If there is a conflict between this Agreement and the general Terms and Conditions in relation to Supplier obligations, this Agreement will apply to the extent of that conflict.

In this Agreement, the following terms have the meanings set out below.

“Platform” means the DOJOTAP website, applications, marketplace, booking tools, dashboards, payment flows, and related services.

“Services” means Brazilian Jiu Jitsu, martial arts, grappling, fitness, training, coaching, drop-ins, private lessons, open mats, seminars, camps, events, and related activities offered by Supplier through the Platform.

“User” means any person who browses, requests, purchases, books, attends, reviews, or otherwise interacts with Services through the Platform.

“Grappler” means a User who books or seeks to book Services through the Platform.

“Booking” means a reservation, request, purchase, or confirmed booking made through the Platform.

“Gym Supplier” means a gym, academy, training facility, or similar business listing drop-in classes, open mats, or other gym-based Services on the Platform.

“Instructor Supplier” means an individual instructor, coach, or trainer listing private lessons or instructor-led Services on the Platform.

“Supplier Content” means all content that Supplier uploads, submits, publishes, displays, or otherwise makes available through the Platform, including photographs, videos, logos, gym images, instructor biographies, qualification statements, lineage statements, pricing, descriptions, schedules, availability, facilities information, and other listing content.

“User Content” means reviews, ratings, comments, messages, feedback, photographs, or other content posted, submitted, or made available by Users.

“Payment Processor” means third-party payment, payout, and financial infrastructure providers used by DOJOTAP from time to time, including Stripe and Stripe Connect.

“Platform Fees” means any commission, service fee, marketplace fee, or other fee charged or retained by DOJOTAP in connection with Bookings made through the Platform.

2.1 Marketplace Intermediary

DOJOTAP operates solely as a marketplace and booking intermediary connecting Users and Suppliers. DOJOTAP does not provide training services, coaching services, gym facilities, martial arts instruction, supervision, safeguarding, or physical premises. DOJOTAP’s role is limited to providing technology, booking, payment, listing, communications, administrative, moderation, and related marketplace functionality.

2.2 Independent Supplier

Supplier provides Services independently and is not an employee, worker, agent, partner, representative, franchisee, or joint venturer of DOJOTAP. Nothing in this Agreement creates an employment relationship, agency relationship, partnership, joint venture, franchise arrangement, fiduciary relationship, or similar relationship between Supplier and DOJOTAP.

Supplier retains full responsibility for the content, method, manner, quality, safety, supervision, scheduling, and delivery of its Services. DOJOTAP does not direct, supervise, manage, or control the way Supplier provides Services.

2.3 No Authority to Bind DOJOTAP

Supplier is not authorised to make any representation, warranty, promise, commitment, waiver, refund decision, settlement, admission, or statement on behalf of DOJOTAP. Supplier must not present itself as part of DOJOTAP, employed by DOJOTAP, endorsed by DOJOTAP, certified by DOJOTAP, or authorised to act for DOJOTAP except where DOJOTAP has expressly agreed in writing.

2.4 Collection of Payment

For the purpose of facilitating Bookings, DOJOTAP collects booking payments from Grapplers on the Supplier’s behalf, acting as the Supplier’s limited commercial agent, through Stripe Connect. A Grappler’s payment of the booking amount to DOJOTAP (as the Supplier’s agent) discharges the Grappler’s payment obligation to the Supplier for that Booking. This reflects, and is to be read consistently with, the agent characterisation in the DOJOTAP Terms and Conditions.

Supplier represents and warrants on an ongoing basis that it is legally permitted to offer and provide the Services listed on the Platform, that it holds all licences, permissions, qualifications, registrations, approvals, and authorisations required by applicable law, and that it will not list or provide Services that it is not legally permitted or competent to provide.

Supplier agrees to comply with all applicable local, national, and international laws, regulations, rules, codes, industry standards, facility requirements, labour rules, tax obligations, consumer protection requirements, health and safety obligations, safeguarding requirements, and data protection obligations relevant to its Services and operations.

Supplier is solely responsible for the delivery, supervision, safety, suitability, quality, legality, hygiene, facilities, equipment, staff, coaches, contractors, and conduct relating to its Services. Supplier acknowledges that Brazilian Jiu Jitsu and martial arts training involve inherent risk of injury and that Supplier is responsible for managing those risks in a manner appropriate to its Services, facilities, participants, and jurisdiction.

Supplier represents that all information provided to DOJOTAP or displayed in its listing is accurate, complete, current, lawful, and not misleading. This includes pricing, schedules, availability, addresses, facilities, instructor details, belt ranks, lineage statements, qualifications, insurance statements, photographs, descriptions, and any other Supplier Content or communications.

DOJOTAP may request information, documentation, verification, insurance certificates, identity information, business information, or other supporting materials from Supplier at any time. Failure to provide requested information, or provision of information that DOJOTAP considers incomplete, inaccurate, misleading, or inadequate, may result in suspension, restriction, removal, non-approval, or termination of Supplier’s listing or account.

4.1 Listing Responsibilities

Supplier is solely responsible for the accuracy, legality, completeness, and currency of Supplier Content. Supplier must keep its listing information up to date at all times, including pricing, availability, class schedules, locations, facility descriptions, coach details, instructor biographies, photographs, training descriptions, and any other information displayed to Users.

Supplier must not upload, submit, display, or communicate content that is false, misleading, unlawful, defamatory, discriminatory, infringing, unsafe, fraudulent, or likely to cause harm to Users, DOJOTAP, other Suppliers, or third parties.

4.2 Listing Review and Approval

All listings are subject to review and approval by DOJOTAP before being made visible on the Platform. DOJOTAP may approve, reject, suspend, restrict, edit, rank, hide, or remove any listing at its discretion. Approval of a listing does not constitute endorsement, certification, verification, or guarantee of Supplier, Supplier’s premises, Supplier’s qualifications, Supplier’s staff, Supplier’s insurance, or Supplier’s Services.

DOJOTAP may edit Supplier Content for formatting, clarity, consistency, compliance, moderation, safety, quality control, search functionality, or marketplace presentation. DOJOTAP is not obligated to notify Supplier before making non-material edits.

4.3 Rights Granted to DOJOTAP

Supplier grants DOJOTAP a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable licence to host, use, reproduce, modify, adapt, crop, resize, format, display, distribute, publish, perform, translate, and otherwise use Supplier Content in connection with operating, improving, promoting, marketing, moderating, protecting, and developing the Platform and Supplier listings.

This licence includes use of Supplier Content for displaying listings, enabling Bookings, facilitating communications, promoting the Platform, featuring Supplier listings on DOJOTAP social media or marketing channels, creating marketplace content, supporting trust and safety, preventing fraud, handling disputes, and maintaining Platform records.

This licence continues for as long as Supplier Content remains on the Platform and may continue after removal or termination to the extent reasonably necessary for legal, archival, marketing materials already produced, dispute resolution, audit, fraud prevention, or operational purposes.

4.4 Reviews, Ratings and Feedback Rights

Supplier acknowledges that Users may leave reviews and ratings about Supplier and Services. DOJOTAP may display, rank, moderate, restrict, remove, use, quote, summarise, or otherwise process reviews and ratings in connection with the Platform and DOJOTAP’s business activities.

Supplier must not manipulate or attempt to manipulate reviews, ratings, search visibility, or reputation indicators. Supplier must not offer incentives for positive reviews, pressure Users to leave reviews, threaten Users, retaliate against Users, post fake reviews, review its own listing, coordinate misleading reviews, or attempt to harm another Supplier’s listing. DOJOTAP may suspend or terminate accounts involved in review manipulation.

4.5 Intellectual Property Ownership and Permission

Supplier represents and warrants that it owns Supplier Content or has all rights, licences, permissions, consents, and releases necessary to upload, display, publish, and license Supplier Content to DOJOTAP. This includes rights to display gym and facility photographs, instructor names and likenesses, coach biographies, logos, trademarks, brand assets, videos, music, photographs, and any third-party materials included in Supplier Content.

Supplier is solely responsible for ensuring that Supplier Content does not infringe copyright, trademark, privacy, publicity, moral rights, confidentiality, data protection rights, or any other rights of any person.

5.1 Copyright and Infringement Policy

Supplier must not post, upload, or communicate content that infringes copyright, trademark, privacy, publicity, confidentiality, moral rights, or other rights. DOJOTAP may remove content, restrict listings, suspend accounts, or terminate access where DOJOTAP receives a complaint, suspects infringement, or considers content to create legal or reputational risk.

5.2 Reviews and Defamation

Supplier must not post defamatory, abusive, misleading, threatening, discriminatory, unlawful, or inappropriate statements through the Platform, including in messages, review responses, listing content, or communications with Users.

DOJOTAP does not guarantee the accuracy, legality, fairness, completeness, or appropriateness of User Content and does not adopt User Content as its own. DOJOTAP may, but is not obligated to, monitor, moderate, edit, restrict, or remove User Content.

5.3 Notice-and-Takedown Procedure

DOJOTAP operates a notice-and-takedown process for alleged infringement, defamation, unlawful content, or other rights violations. If Supplier believes that content on the Platform infringes its rights or is unlawful, Supplier may submit a written notice to info@dojotap.com identifying the relevant content, explaining the basis of the complaint, providing contact details, confirming that the notice is accurate and made in good faith, and including supporting documentation where relevant.

DOJOTAP may remove or restrict access to content while investigating, request further information, forward notices to relevant users or Suppliers, reinstate content where appropriate, or take any other action DOJOTAP considers appropriate.

6.1 Binding Bookings

Bookings made through the Platform are binding once confirmed, subject to Platform cancellation rules, Supplier cancellation rights, DOJOTAP’s administrative discretion, and applicable law.

Supplier must honour confirmed Bookings unless cancellation is reasonably necessary due to illness, safety concerns, facility closure, emergency, legal restriction, force majeure, or another reason accepted by DOJOTAP.

6.2 Gym Suppliers

Where Supplier is a Gym Supplier, a Booking is confirmed automatically when a Grappler completes payment through the Platform. Once confirmed, Supplier must provide reasonable access to the booked Class at the scheduled time and location and in a manner materially consistent with the listing.

6.3 Instructor Suppliers

Where Supplier is an Instructor Supplier, a Grappler’s booking request will initially be pending until the Supplier accepts or declines the request. During this time, the Grappler’s payment method will be authorised. Supplier must accept or decline the request before the confirmation deadline, being the earlier of twenty-four (24) hours after the booking request or three (3) hours before the scheduled session start time.

If Supplier accepts the booking, payment is captured and the Booking is confirmed. If Supplier declines or fails to respond before the confirmation deadline, the Booking expires automatically and the Grappler’s authorisation hold is released.

6.4 Service Delivery

Supplier must deliver the booked Service at the time, location, duration, and standard described in its listing, subject to reasonable operational adjustments. Supplier must not materially alter the booked Service without the Grappler’s agreement or DOJOTAP’s approval where appropriate.

Supplier must ensure that its coaches, instructors, staff, contractors, and representatives act professionally, safely, lawfully, and consistently with the standards expected of a martial arts training provider.

6.5 Supplier Cancellations

Supplier may cancel Bookings only where reasonably necessary. Supplier must notify affected Grapplers promptly through the Platform or as otherwise directed by DOJOTAP. Where Supplier cancels a confirmed Booking, the Grappler will receive a refund in accordance with the Platform’s refund process.

Supplier acknowledges that cancellations harm user trust and marketplace reliability. Excessive cancellations, repeated failure to honour Bookings, repeated failure to respond to booking requests, or last-minute cancellations may result in warning, reduced visibility, ranking adjustment, suspension, removal, termination, or other action determined by DOJOTAP.

6.6 No-Shows, Attendance and Disputes

Supplier agrees to cooperate with DOJOTAP in relation to no-shows, attendance issues, refund assessments, complaints, disputes, chargebacks, fraud investigations, and payment processor enquiries. Supplier must provide reasonable evidence when requested, including attendance records, communications, photographs, class records, CCTV extracts where lawful, waiver records, incident reports, or other evidence relevant to a Booking.

7.1 Payment Processing

Payments are processed by Payment Processors, including Stripe and Stripe Connect. Supplier must maintain a valid connected payout account in good standing and comply with all applicable Payment Processor terms, identity verification requirements, know-your-customer requirements, sanctions screening, tax reporting requirements, and compliance obligations.

Supplier acknowledges that Payment Processors may require identity information, business information, tax information, bank details, beneficial ownership information, or other compliance information. Failure to provide or maintain such information may prevent Supplier from receiving payouts.

7.2 Platform Service Fee

DOJOTAP charges Grapplers a separate platform service fee in connection with Bookings made through the Platform. The current platform service fee is ten per cent (10%) of the Supplier’s listing price, unless otherwise displayed on the Platform.

The platform service fee is charged to the Grappler in addition to the Supplier’s listing price and is retained by DOJOTAP. The platform service fee does not form part of the Supplier’s payout.

DOJOTAP reserves the right to modify the platform service fee structure or percentage at any time on reasonable notice.

7.3 Supplier Payout Calculation

Supplier sets its own listing prices through the Platform.

Subject to refunds, reversals, disputes, chargebacks, taxes, deductions, or other adjustments permitted under this Agreement, Supplier’s payout for a confirmed and completed Booking is generally calculated as the Supplier’s listing price less applicable payment processing fees charged by Stripe or other Payment Processors.

Supplier acknowledges that payment processing fees, currency conversion charges, refunds, chargebacks, transfer reversals, banking fees, taxes, regulatory deductions, or other third-party charges may reduce the amount ultimately received by Supplier.

DOJOTAP reserves the right to introduce, vary, combine, or replace fees and fee types (including service fees, commissions, listing fees, or subscription fees), charged to Suppliers from time to time on reasonable notice. Any change to fees is prospective only and does not affect Bookings already confirmed.

7.4 Payout Timing

Payouts are generally scheduled after the booked session time and may be processed automatically by the Platform. Payouts are currently intended to be processed approximately three (3) to five (5) business days after the booked session time, subject to automated processing intervals, Stripe processing times, bank processing times, account standing, dispute risk, fraud review, refund review, legal requirements, and operational checks.

DOJOTAP does not guarantee any specific payout timeline. Payment Processor delays, banking delays, compliance reviews, Stripe account restrictions, technical issues, disputes, refund claims, and force majeure events may delay or prevent payouts.

7.5 Payout Holds and Blocks

DOJOTAP may delay, suspend, withhold, reverse, or block payouts where DOJOTAP reasonably considers it appropriate. This may occur where a Booking is subject to refund, dispute, chargeback, complaint, fraud review, safety concern, legal issue, tax issue, sanctions concern, Payment Processor restriction, Supplier breach, account suspension, excessive cancellation pattern, or other operational or risk concern.

7.6 Refunds, Chargebacks and Transfer Reversals

Supplier agrees that where a refund, chargeback, dispute, reversal, or adjustment is issued in relation to a Booking for which Supplier has received or is due to receive a payout, DOJOTAP may reverse, deduct, withhold, set off, or recover the relevant amount from Supplier’s Stripe Connect account, future payouts, pending balances, or other amounts owed to Supplier.

If Supplier’s connected account balance is insufficient, Stripe or DOJOTAP may deduct the amount from future payouts where available. Supplier remains liable for any shortfall, failed reversal, chargeback cost, refund cost, dispute cost, fee, penalty, or loss arising from Supplier’s Services, cancellation, non-performance, misconduct, or breach of this Agreement.

7.7 Taxes and Reporting

Supplier is solely responsible for determining, collecting where applicable, reporting, and paying all taxes, duties, levies, charges, and similar obligations arising from Supplier’s Services, income, Bookings, and payouts, including VAT, GST, sales taxes, income taxes, corporation taxes, national insurance, social security contributions, local taxes, withholding taxes, or similar obligations.

DOJOTAP does not provide tax advice and does not withhold taxes on Supplier’s behalf unless required by law or Payment Processor rules. Supplier acknowledges that DOJOTAP or Payment Processors may be required to collect tax-related information and report Supplier earnings or transaction information to tax authorities, including under applicable platform reporting regimes.

8.1 Insurance

Supplier must obtain and maintain, at its own cost, appropriate insurance coverage for its Services, premises, instructors, staff, participants, equipment, and operations. This must include public liability insurance and professional training, coaching, instructor liability, or professional indemnity coverage appropriate to Supplier’s jurisdiction, Services, and risk profile, as well as any other insurance required by applicable law.

DOJOTAP may request evidence of insurance at any time. Failure to provide satisfactory evidence within the timeframe requested by DOJOTAP may result in suspension, restriction, removal, or termination of Supplier’s listing or account.

8.2 Health and Safety

Supplier must maintain safe, clean, suitable, and lawfully operated facilities and must follow reasonable safety procedures appropriate to martial arts training. Supplier is responsible for participant safety and supervision, equipment and facility safety, mat hygiene, emergency protocols, first aid arrangements, warm-up and training practices, prohibited techniques, intensity management, and risk controls appropriate to the level and nature of the Class.

Supplier acknowledges that martial arts training involves inherent risk of injury and agrees that it is solely responsible for managing the risks associated with its Services.

8.3 Safeguarding and Misconduct

Supplier is solely responsible for safeguarding, participant protection, staff conduct, coach conduct, and any policies or procedures required by applicable law or good industry practice. Supplier must not engage in, permit, tolerate, conceal, or fail to take appropriate action in relation to harassment, abuse, bullying, discrimination, intimidation, sexual misconduct, assault, exploitation, safeguarding failures, or unsafe conduct.

Supplier must promptly notify DOJOTAP of any serious incident, allegation, safeguarding concern, police matter, regulatory investigation, injury, assault allegation, or other issue that may affect User safety, Platform trust, Supplier eligibility, or DOJOTAP’s reputation.

8.4 Compliance

Supplier is solely responsible for compliance with all applicable laws, regulations, licences, permits, codes, and standards required to operate its business and provide Services. This includes health and safety obligations, safeguarding obligations, fire safety, first aid, employment or labour obligations, consumer protection laws, data protection laws, advertising standards, sanctions laws, and any local martial arts, sports, facility, or coaching requirements.

8.5 Vetting and Background Checks.

The Supplier represents and warrants that all instructors, coaches, staff, contractors, and other individuals who deliver or assist with the Supplier’s Services, or who have contact with Users, have been subject to background and suitability checks to the standard required by applicable law and good industry practice in the Supplier’s jurisdiction. This includes, in the United Kingdom, Disclosure and Barring Service (DBS) checks where applicable, and equivalent criminal-record, safeguarding, or working-with-others checks in other jurisdictions. The Supplier confirms that, so far as it is aware, no such individual has any conviction, caution, barring, or other matter that would make them unsuitable to provide the Services or to have contact with Users, and the Supplier will not knowingly allow any such individual to deliver Services through the Platform. The Supplier will promptly remove from Platform-related activity any individual who becomes unsuitable, and will notify DOJOTAP where required under clause 8.3.

Each party will comply with applicable data protection and privacy laws in connection with this Agreement.

To the extent Supplier receives personal data about Users through the Platform, including names, booking details, attendance information, contact information, review information, or communications, Supplier may use that personal data only for Booking fulfilment, necessary communications, safety, legal compliance, dispute handling, and purposes expressly authorised by DOJOTAP or the User.

Supplier must not sell User personal data, add Users to marketing lists without valid consent, contact Users for unrelated purposes, share User data with unauthorised third parties, scrape or export User data, or use User data to circumvent the Platform.

Supplier must implement appropriate technical and organisational measures to protect personal data received through the Platform and must promptly notify DOJOTAP of any actual or suspected data breach involving User personal data.

10.1 In the course of using the Platform, the Supplier may receive or have access to information that is confidential to DOJOTAP, including non-public information about the Platform’s features and technology, pricing and fee structures, dashboards and analytics, business and marketing plans, User personal data, and other non-public commercial information (“Confidential Information”).

10.2 The Supplier must keep Confidential Information confidential, use it only for the purpose of using the Platform and performing this Agreement, and not disclose it to any third party except (a) to its personnel who need it for those purposes and are bound by equivalent confidentiality obligations, or (b) where disclosure is required by law or regulator, in which case the Supplier will, where lawful, notify DOJOTAP before disclosing.

10.3 Confidential Information does not include information that is or becomes public through no fault of the Supplier, that the Supplier already lawfully held without restriction, or that the Supplier independently develops without reference to DOJOTAP’s Confidential Information.

10.4 User personal data is also subject to Section 9 and the Privacy Policy; where this Section and those provisions both apply, the stricter obligation prevails.

10.5 This Section survives termination of this Agreement.

To the fullest extent permitted by law, DOJOTAP does not supervise, direct, control, verify, audit, inspect, certify, or guarantee Supplier, Supplier’s premises, Supplier’s facilities, Supplier’s instructors, Supplier’s insurance, Supplier’s qualifications, Supplier’s conduct, Supplier’s safeguarding practices, Supplier’s coaching standards, or Supplier’s Services.

Supplier operates independently and is solely responsible for its Services. Users participate in training at their own risk.

DOJOTAP is not responsible for Supplier conduct, premises, coaching, assault, harassment, abuse, safeguarding failures, or injury. Supplier agrees that any claim, complaint, investigation, loss, liability, cost, or damage arising from Supplier’s Services, premises, staff, conduct, omissions, misconduct, negligence, safeguarding failures, assault, harassment, abuse, injuries, illness, death, or property damage is Supplier’s responsibility and not DOJOTAP’s responsibility.

Supplier agrees to indemnify, defend, and hold harmless DOJOTAP and its affiliates, directors, officers, employees, contractors, agents, representatives, successors, and assigns from and against any and all claims, demands, actions, investigations, liabilities, losses, damages, costs, penalties, settlements, and expenses, including reasonable legal fees, arising out of or related to Supplier’s provision of Services or failure to provide Services, any injury, illness, death, assault, harassment, abuse, safeguarding failure, property damage, or misconduct occurring at Supplier’s premises or during Supplier’s Services, Supplier’s breach of this Agreement, Supplier’s breach of the Terms and Conditions, Supplier’s breach of applicable law, Supplier Content or communications, intellectual property infringement, defamation, privacy violations, data protection failures, failure to maintain insurance, tax obligations, refund disputes, chargebacks, payment reversals, or any claim by a User, their representatives, dependants, estate, regulator, authority, or third party relating to Supplier or Supplier’s Services.

Supplier represents and warrants that it is not subject to sanctions, not located in a sanctioned jurisdiction, and will not use the Platform in violation of sanctions, anti-money laundering, counter-terrorist financing, anti-bribery, anti-corruption, fraud prevention, or financial regulatory requirements.

DOJOTAP may screen, restrict, suspend, cancel, delay payouts, block transactions, remove listings, or terminate accounts where required or considered appropriate for sanctions, anti-money laundering, fraud prevention, payment risk, legal, regulatory, safety, or platform integrity reasons.

Supplier must not engage in fraudulent, misleading, abusive, manipulative, or circumvention activity, including fake bookings, self-bookings, fee avoidance, off-platform payment arrangements, review manipulation, chargeback collusion, false attendance claims, false refund evidence, or misuse of Platform systems.

To the maximum extent permitted by law, DOJOTAP’s aggregate liability arising out of or relating to this Agreement will not exceed the total Platform Fees actually received by DOJOTAP from Supplier in the twelve (12) months preceding the event giving rise to the claim.

DOJOTAP will not be liable for indirect, incidental, special, consequential, punitive, or exemplary losses, including loss of profits, loss of revenue, loss of customers, loss of reputation, loss of goodwill, loss of data, business interruption, loss of opportunity, listing suspension, reduced ranking, reduced visibility, User non-attendance, payment processor issues, Stripe account restrictions, bank delays, third-party service failures, or any matter arising from Supplier’s Services.

Nothing in this Agreement excludes liability to the extent such liability cannot be excluded under applicable law.

15.1 Term

This Agreement continues for as long as Supplier maintains an account, listing, pending Booking, outstanding payout, unresolved dispute, or other continuing relationship with the Platform.

15.2 Suspension or Termination by DOJOTAP

DOJOTAP may suspend, restrict, remove, delist, downgrade, hide, terminate, or otherwise limit Supplier’s account, listings, payouts, content, access, or Platform functionality at any time where DOJOTAP considers it appropriate.

Grounds may include safety concerns, fraud or abuse, repeated cancellations, poor User feedback, non-compliance with insurance requirements, failure to provide requested documentation, legal or regulatory risk, breach of this Agreement, breach of the Terms and Conditions, Stripe account issues, chargebacks, refund concerns, safeguarding concerns, harassment, assault allegations, reputational risk, inaccurate listings, or any other matter DOJOTAP considers relevant to the safety, integrity, operation, or reputation of the Platform.

15.3 Termination by Supplier

Supplier may deactivate its listing within account settings or request account closure by contacting DOJOTAP, subject to completion or cancellation of outstanding Bookings, settlement of pending payouts, resolution of disputes, cooperation with chargebacks or investigations, and compliance with continuing obligations under this Agreement.

15.4 Effect of Termination

Upon termination, Supplier’s listing may be removed, future Bookings may be cancelled, Users may be refunded, pending payouts may be processed, withheld, reversed, or set off as appropriate, and Supplier’s Stripe Connect account may be disconnected from the Platform. Disconnection from DOJOTAP does not close Supplier’s Stripe account, which must be managed directly with Stripe.

Sections relating to fees, refunds, reversals, taxes, data protection, intellectual property, liability, indemnity, disputes, governing law, and any other provisions that by their nature should survive termination will survive termination.

DOJOTAP may update this Agreement from time to time by posting an updated version on the Platform, notifying Supplier by email, or making the updated Agreement available through Supplier’s dashboard.

Unless otherwise stated, changes take effect when posted or notified. DOJOTAP may make immediate changes where required for legal, regulatory, payment processor, safety, fraud prevention, security, operational, or platform integrity reasons.

Supplier’s continued use of the Platform, maintenance of a listing, or acceptance of Bookings after an updated Agreement takes effect constitutes acceptance of the updated Agreement. If Supplier does not agree to the updated Agreement, Supplier must stop using the Platform and deactivate its listing.

This Agreement and any dispute or claim, including non-contractual disputes or claims, arising out of or in connection with it, its subject matter, formation, or Supplier’s use of the Platform shall be governed by and construed in accordance with the laws of England and Wales.

If you have a complaint or dispute, please contact us at info@dojotap.com with the details before starting any formal proceedings. You and DOJOTAP agree to attempt to resolve any Dispute informally for 30 days after written notice before commencing arbitration. If the dispute cannot be resolved after the prescribed 30 days, any dispute, claim, or controversy arising out of or relating to this Agreement, the Platform, Supplier’s Services, or any products or services provided by or through DOJOTAP (a “Dispute”) shall be resolved exclusively by final and binding arbitration.

The arbitration shall be seated in London, England, in the English language, in accordance with the Arbitration Rules of the London Court of International Arbitration (LCIA) in effect at the time arbitration is commenced. The arbitration shall be heard by one arbitrator appointed in accordance with those rules.

The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. Each party shall bear its own legal fees and costs unless the arbitrator determines otherwise in accordance with applicable law.

19.1 Entire Agreement

This Agreement, together with the DOJOTAP Terms and Conditions, Privacy Policy, Cookie Policy, and any applicable supplemental terms, constitutes the entire agreement between Supplier and DOJOTAP regarding Supplier’s use of the Platform and supersedes all prior or contemporaneous understandings relating to the same subject matter.

19.2 Severability

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

19.3 No Waiver

DOJOTAP’s failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.

19.4 Assignment

Supplier may not assign, transfer, subcontract, or delegate its rights or obligations under this Agreement without DOJOTAP’s prior written consent. DOJOTAP may assign, transfer, subcontract, or delegate its rights and obligations without Supplier’s consent.

19.5 Notices

Notices to DOJOTAP should be sent to info@dojotap.com unless DOJOTAP specifies another notice address. Notices to Supplier may be sent to the email address associated with Supplier’s account, through the Supplier dashboard, or by any other reasonable method.19.6 Force Majeure

DOJOTAP shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including internet outages, payment processor failures, banking delays, cloud hosting failures, cyberattacks, natural disasters, public health events, government actions, labour disputes, war, terrorism, civil unrest, or third-party service interruptions.